GOICAR - Frequently Asked Questions (FAQ's)

RENTAL AND RESERVATION

You can visit our website "GoiCar.In" and simply fill in the details of your travel plan. Fleet of available cars will be displayed where you just have to select your choice car and book.


We strictly recommend not to change the location of drop off which may incur you with additional charges.


You can hire GoiCar self drive cars if you are 21 years old holding a valid driving licence with minimum 2 years of driving experience.


Minimum reservation period for booking GoiCar self drive car is 2 days (9.00 AM to 9.00 AM 24 hrs).


To get your vehicle of choice for your travel period we recommend you to book in advance.


We strictly recommend not to change the location of drop off which may incur you with additional charges.


Our fuel policy is gauge to gauge return. Additional Rs.500/- will be charged for every fuel bar less. We also provide vehicles with full to empty option which you choose at the time of booking.


Yes, we don’t service the following hotels/resorts - Ramada, Club Mahindra, Varca Le Palms, Emerald Palms, Deltin Suites, Club Estadia, Phoenix Park Inn, Acacia, Whispering Palms and many other hotels where taxi union issue persist.


Yes, below are the charges : For first 15 to 60 mins Rs.500/- Above 60 mins, booking will be extended to next day and that day applicable rate will be charged.


GoiCar offers unlimited Kms of travel to its customers for their travel period within state of Goa.


DOCUMENTS

To avail our services compulsary documents are valid driving license with no endorsement for last 2 years and valid aadhaar card or any other id proof. Originals will be verifed before delivery of vehicle. Your booking is subject to cancellation if originals are not produced at the time of delivery.


At the time of pick up of your hired car you have to sign on the "form 5" with agreement to all the terms and conditions of hire which may take only 5 to 10 mins.


Yes you can opt for a co driver, for which you have to submit his valid driving licence before start of the rental. Please note original hirer will be sole responsible in case of any liabilities arising out of it.


Not compulsory, you can just confirm through mobile message.


USEFUL INFORMATION AND SUPPORT

Yes. GoiCar will provide with all the necessary documents required to self drive in Goa without any hassle.


In the event of accident, immediately contact the GoiCar customer service number. Register a police complaint with FIR copy submitted to GoiCar head office. Any downtime taken for repair of vehicle will be charged as rental from the hirer.


Should not carry people more than capacity of the vehicle. No off road driving, driving on beaches, over speeding, No pets, no illegal/unlawful activities, towing purpose etc.


You can call us on our 24 x 7 customer care service number.


The hirer/ renter is sole responsible for all the damages arising from third party.


PAYMNETS

We accept payments only through card payment, net banking or mobile wallets. No cash payments accepted.


No. Security deposit are exclusive of rental charges which has to be paid at the time of pick up of the vehicle. Rental charges includes rent for the period + pick and drop charges and govt. Taxes


As per GoiCar refund policy Rs.5000/- is being collected at the start of your rental period by our associate through QR Code/ Google pay/ NEFT and same is refunded back to your account when your rental period ends. Process of refund will be complete within 15 working days.


The hirer/renter is the sole responsible for all the above charges arrising in the period of his hire. As and when fines are produced same will be intimated to you and necessary charges will be collected. 0The hirer/renter is the sole responsible for all the above charges arising in the period of his hire. As and when fines are produced same will be intimated to you and necessary charges will be collected.